Mar 22, 2021 A winning combination: programme management with system convening to develop and spread the BASIC STEP tool in North West Ambulance Service (NWAS) By Diane Ketley In Horizons, we talk about the need for both programme management and system convening skills (including enabling new types of...
Oct 15, 2020 Complexity and System Convening – a lightbulb moment By Diane Ketley Ian Baines Working to improve care frequently requires working with complexity. This increases the challenge when trying to enable the spread and...
Sep 15, 2020 Finding creativity in Lockdown By Ian Baines As the coronavirus took hold earlier this year I don’t think any of us envisaged the impact that it would have on our lives and the...
Oct 21, 2019 Reflections on Shadowing Welsh Ambulance Crews By Lynsey Oates Ian Baines On 1st October at 7.30am my colleague Lynsey and I found ourselves in a draughty ambulance service station in the centre of Cardiff,...
Oct 17, 2019 #ProjectA Series of Improvement Talks By Lynsey Oates Ian Baines Over the next few months we have an exciting schedule of virtual talks about improvement in the ambulance service, as part of #ProjectA....
Aug 09, 2019 Crossing the Improvement Chasm: Models, an Improvement Faculty, and #ProjectA By Ian Baines I was minded last week to consider a phrase that a colleague of mine, Zoe Lord (Deputy Director – Horizons), has used on a couple of...
Jul 12, 2019 The Power of Connections as a Force for Change By Ian Baines In NHS Horizons we often talk about the power of connections. People who make and use their connections can be a real force for good in...
May 29, 2019 Taking the initiative – establishing a network of Ambulance Quality Improvement Leaders By Lynsey Oates It takes a little bit of passion, maybe a spark and a lot of hard work to get something going in a system that values structure and...