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Tweets of the Week 29 April, 2022

The Horizons team features many influential Twitter users. This curates a wealth of insights, knowledge, and information about transformation in health and care from other thought leaders across the world. (Tip: to read an article or watch a video mentioned in a tweet, click on the blue text. To view the original tweet, click on the image).  

The Big Conversation - #ImprovingTogether

Would you like to know more about The Big Conversation for Improvement? Join panellists @acserrao76 @KathrynPerera @ballardridley @helenlee321_lee @PennyPereira1 at next week's tweet chat to explore the upcoming event! Thursday 5th May, 6pm to 7pm.
Have you booked your place at The Big Conversation for Improvement yet? It's an opportunity to join people in interactive discussions about improvement! The Big Conversation will be taking place on the 11th and 12th of May!

Did you vote in the #ImprovementMethodOlympics last August? 

If so, you will love the NHS Big Conversation for improvement that's happening 11th and 12th May. It's free, open to all and virtual. Come to as much or as little as you want or can. Click here to register.


On Tuesday this week, the team hosted a #SolvingTogether tweet chat about the Building Better Theatres challenge. Thank you to everyone who shared their ideas! If you'd like to share your ideas on the #SolvingTogether platform, click here.

Below are some examples of the brilliant contributions sent during the #SolvingTogether tweet chat: 


Do you work in the #NHS? Would you like a say on what you think will help our #OurNHSPeople do their best work and thrive? Visit @People_nhs's new crowdsourcing platform and help to explore the five key challenges set by their National Retention Programme. Click here to get involved on the crowdsourcing platform.


On Thursday this week, the team supported the #StartWithPeople event, it was a great success and there were so many wonderful speakers. Here is a great tweet from @LeighAKendall capturing some of speaker @CormacRussell's insights:

Participant of #StartWithPeople will receive a digital goody bag of the links, resources, presentations and recordings. To become a member of the network please email
A reflection from @SarahMarieOB on lived experience being a key part of how we can start with peopl:! ''If you want to start with people and bring them into your work that has to be done safely and in a way that doesn't make people vulnerable''.


April has seen #StayAndThrive gather momentum during a month of #WeNurses takeover Thank you @WeNurses - this has been a fantastic collaboration focusing on our internationally recruited #TeamCNO colleagues. The work continues - together! #Inclusion #Belonging


Now, more than ever, people need to feel a sense of connection at work. To be effective leaders, we have to care for and be connected to the people we lead. We must invest in understanding them and their lives. Empathy is what fuels connection. For more insight on this, click here to read 's article ‘Empathy Is the Secret Source of Connection’.

Here are 4 steps to build your own emotional intelligence and be a better leader, partner and team member: 

  1. Control/manage your own behaviour 
  2. Know yourself and your core feelings 
  3. Become socially aware and understand others 
  4. Work together with others to avoid conflict

Our time and energy is finite. If we agree to undertake a certain task, it means that we have less time and energy for other tasks, that may be more important to us or achieve more in the longer term. Every time we are asked to take on a new task, we should ask ourselves six questions:

The brilliant @tnvora has turned this list of "6 questions to ask before saying "yes" to the next task someone asks you to take on in" into a sketchnote. It's worth printing this out to reflect on in real time the next time someone asks you.

When social connections are strong and numerous in organisations and systems, there’s more trust, reciprocity, information flow, collective action, productivity and better results. Exemplary leaders encourage the heart as a key part of their role. For more information read 'Encourage the Heart to Build Community and Achieve Results' by clicking here.

New research from @AmyCEdmondson. We assume that diverse teams perform better than homogenous teams but often diverse teams perform worse. To unlock the potential of diverse teams, leaders must focus on building psychological safety. Read more on this by clicking here.

When Helen thinks back over her 40 year career, the best, most impactful times were when she had a boss who understood her & who believed in her. Maybe as leaders, we should all aspire to be that boss that others remember. Sketchnote by @anujmagazine based on a tweet by @ValaAfshar


If we want to make change happen in the world, we have to connect with others at the level of emotions through values. That's why listening and understanding values are key to change. Values are deeply personal. Some superb "values" graphics by @voinonen. Click here to read 'What are values?'.

Our influence as leaders of change depends on our ability to create reach for our ideas. Reach is not just about engaging the biggest possible audience for our work. It’s also about creating a positive lasting impact as a result of our efforts. For more insight on this, click here to read @tnvora's blog 'Expanding the REACH of your Ideas'.

We cannot typically create radical, significant improvements in a service or system just by redesigning some of the process steps ("events"). Transformation means reflecting on and rethinking the assumptions, beliefs and values that make things the way they are. Graphic by @dastillman.

"Abstraction laddering" is a technique to get a group of people to consider the why, what and how we are seeking to do, with equal focus. There is also a link in this article to a fantastic set of templates for conversations for change. Click here to read the article.

The Early Learning Communities (ELC) programme led by @savechildrenuk and @CollaborateCIC is demonstrating innovative & effective methods of system change. System leaders in health & care can learn from the ELC and adapt these approaches to their own context. Read more.

Here are 3 principles for making better decisions: 

  1. Resist premature intuition and use independent criteria to structure your decision
  2. Take an outside view based on a class of cases similar to this one
  3. Seek the judgement of a wise crowd
Click here to read 'Three Principles for Making Better Decisions' for more insight.


tweets of the week