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| 5 minutes read

Tweets of the Week 14 April, 2022

The Horizons team features many influential Twitter users. This curates a wealth of insights, knowledge, and information about transformation in health and care from other thought leaders across the world. (Tip: to read an article or watch a video mentioned in a tweet, click on the blue text. To view the original tweet, click on the image).  

The Big Conversation - #ImprovingTogether

Want to join people in interactive discussions about improvement? 

Join your compères for The Big Conversation and help to improve health and care for everyone

Date: Wednesday 11th and Thursday 12th May, 2022

For more information and to register for your free place, click here.

Join @DonBerwick and @acserrao76 on the Big Conversation for Improvement where they will be talking with others about Co-production for Improvement!

Date: Wednesday 11th and Thursday 12th May, 2022

For more information and to register for your free place, click here.

Join Ras Kahai at the Big Conversation for improvement where she will be a compère over the two days!

Date: Wednesday 11th & Thursday 12th May 2022

To register and join Ras & colleagues, click here.

The School for Change Agents 

Would you like to learn the skills to create positive change & be part of an energised global community?  

Sign up for The School for Change Agents! 

You will have 5 weeks to complete the modules from your date of enrolment! Click here to sign up. The deadline is Sunday 17th April at midnight.

Do you work for the NHS or in social care in England?

Did you know you can get FREE upgrade for the #S4CA thanks to a partnership we have with FutureLearn. Click here for more information.

Deadline: Sunday 17th April


Community management is a huge part of crowdsourcing! 

We use community management for #SolvingTogether. A community manager is someone who creates energy & builds momentum with diverse groups!

Check out the graphic below for more information!

Get involved and share you thoughts on the #SolvingTogether platform by clicking here.

#SolvingTogether is a platform for people to post their ideas, experiences and good practices that will help the NHS to reduce the current waiting times for elective care. Add your own idea, or vote & comment on ideas already posted on the platform!

Get involved in #SolvingTogether now and start sharing your ideas by clicking here.

How might we deliver what we currently call planned or elective care in very different ways in the future?

The thinking the unthinkable challenge is part of #SolvingTogether. Get involved now and share your thoughts!

Find out on the #SolvingTogether platform for more by clicking here.

Spread and Adoption

Want to increase the spread and adoption of innovation and improvement?
is offering a 1-1 session to anyone who would like to increase the spread & adoption of innovation & improvement in health & care. 

Deadline: Friday 6th May, 2022

For more information, click here.

A recommendation for @DianeKetley's and @MatthewMezey's blog about their interview with @MadiHoskin..."when working with complexity, ambiguity and uncertainty, these linear tools are not effective in helping navigate through such situations"...

Read the blog by clicking here.


On Tuesday, for the first time in her 27 years Ras, one of our clinical associates who is also a dietician, has been able to use a hospital bin in her home organisation independently. Understanding accessibilities needs is an essential part of how we work in Horizons and we are learning so much with Ras.


Our relationship with our line manager is typically a key factor in whether we thrive at work and stay in our jobs. It's a two-way relationship (partnership) that requires us both to invest in it. Success is balancing what we both want/need. Click here to read the article, 'How To Build a Thriving Relationship With Your Manager' for more information.

Helen is a big advocate of creating a theory of change for any change strategy or initiative. However, it is tricky when we are changing a complex system as we can't set everything out in a linear way and must allow for emergence. Some great advice and resources can be found here from @gkjohn on how systems change?

When you are facilitating a meeting or workshop, you can feel pressure to make sure you know the answers and to stick to the plan (a performance mindset). But to activate the team and get great outcomes, a facilitator needs a curiosity mindset. For more insight on this click here to read 'our secret superpower for facilitation' by jackie_colburn.

We live in such an uncertain world. The future is multiple, undetermined and open to many different possibilities. It's difficult to plan in a linear structured way. The more we can stick together and shine a light on the future collaboratively, the easier it will be. Sketch note by @grantdraws.

Here is an interesting piece on organisational design by @jurgenappelo. His approach? Create purpose-driven units. He says purpose is more stable than functions, services or channels. In this set-up, managers see themselves as caretakers of purpose-driven systems. Find out more by clicking here to read 'How Do We Keep the Business Agile and Aligned?'. 

It's wonderful to be preparing for face to face events again. We need them to be super-effective and 90% of the success is in the planning phase. That means working with a diverse design team and using participatory approaches. Some advice from @ndcollaborative on this, can be found by clicking here.

Research from Harvard Business School - in a digital era,  the key skills leaders need are nothing to do with digital literacy. So called "soft skills" are much more important, e.g. adaptability, creativity, being a change catalyst, building trust. Click here to read the Harvard Business School article 'Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age' for more information.

It is hard to persuade anyone to do something they don't want to do. But here are 2 ways to open people's minds to the possibility of change, based on learning from social science: the "foot-in-the-door" and the "door-in-the-face''. Find out more by clicking here to read the Harvard Business Review article 'Persuading Your Team to Embrace Change'.

"A dream begins with the faintest of ideas, so soft you might not even notice at first." The factors that will positively change our world already exist as weak signals at the margins of our current system. We need to take time to listen and become attuned to them


tweets of the week