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| 6 minutes read

Tweets of the Week 4th April, 2022

The Horizons team features many influential Twitter users. This curates a wealth of insights, knowledge, and information about transformation in health and care from other thought leaders across the world. (Tip: to read an article or watch a video mentioned in a tweet, click on the blue text. To view the original tweet, click on the image).  


#SolvingTogether is now live! On Monday 4th April, the team facilitated a connect session for the launch with Tim Ferris, Director of Transformation at NHS England and NHS Improvement. There was a brilliant energy with participants sharing their ideas about how we can reduce waiting times for elective treatment.

If you were unable to attend the session then click on the tweet below and see the tweet thread to catch up on what took place! Please do check out the ideas on the #SolvingTogether platform and add your comments and votes.

How might we deliver what we currently call planned or elective care in very different ways in the future? The thinking the unthinkable challenge is part of #SolvingTogether. Get involved in #SolvingTogether and share your thoughts! Click here to find out more.

What actions can we take to change the pattern and/or nature of demand that means that people stay healthier and/or don’t need to visit or stay in the hospital? The rethinking demand challenge is part of #SolvingTogether. Get involved on the platform now by clicking here.

How do we make sure that the way we go about restoring elective services is fair, inclusive and accessible to everyone.  The making elective service recovery fair, inclusive and accessible challenge is part of #SolvingTogether. Get involved now by clicking here.

The Big Conversation 

Want to join people in interactive discussions about improvement? Book your free place at the Big Conversation, Wednesday 11th and Thursday 12th May, 2022 ! Click here to sign up. #ImprovingTogether

It's been great to see all the applications coming in to lead an Open Conversation! Would you like to lead or co-lead your own virtual conversation on health and care improvement topics and questions that matter to you? More information on the can be found by clicking here.

It has been fantastic to see all the nominations being submitted! Do you know a team or individual who should be recognised for their contribution to health and care improvement? Find out more (& register for your FREE place) by clicking here. 

The School for Change Agents 

Join @EM_HealthPsych and learn how to foster your resourcefulness and how to manage moral injury on the School for Change Agents which is live now! 

It is still not too late to sign up, click here

Here is a brilliant article that @karas01 from the Horizons team shared on 'Making change: What works?'. Read the article here.

What's the role of the future leader of change? Here are 6 C's for leading change in an increasingly fast moving and complex world, where people trust peers more than experts and where informal influence and relationships are as important for making change happen as formal structures.

Spread and Adoption 

Read @DianeKetley blog on 'Introducing Systems Convening Practices into a Project Management Environment - 3 lessons'. Click here to read the blog.

What are the realities of working with system convening? @MadiHoskin, Head of Delivery @northyorkscc, shares her experiences in conversation with #QCommunity manager, @MatthewMezey and Associate for @HorizonsNHS, @DianeKetley. Read the latest blog by clicking here.


Here is a great read from @JWhome9 suggested by Horizons' colleague Sasha. It demonstrates the great value of the clinical fellows programme too. Read the blog 'Why NHS management matters' by clicking here. 

Ethical persuasion, not manipulation. There are some useful insights on how to influence for change from Yale professor @zoebchance,  from her new book "Influence is your superpower: the science of winning hearts, sparking change, and making good things happen". Read more on this by clicking here to read the article '5 insights from behavioral science that can make you better at influencing others'. 

A key way Helen's change practice has evolved in the past two years is much more focus on creating a sense of belonging. It's critical for a thriving team or change project. We don't want people "fitting in" (assimilation). We want to be ourselves. Click here to read 'The Secret To Creating A Sense Of Belonging At Work' for more insight on this.

When someone new comes into the organisation or team, we often form instant opinions about them whether good or bad. But the more we get to know the person and connect on a level of values, the less polarised our view and they just become a human being. By @waitbutwhy via @OzolinsJanis.

There's much advice out there for leaders on creating a great mission or vision statement. Helen adds that the very best ones have logical and emotional elements and build a profound sense of connection to a higher shared purpose, like this one via @ValerieKinloch and @GJB_SE.

Productivity and psychological safety are connected. Currently, as we seek to drive up performance, a lot of people find they're in the anxiety zone. We'll be at our most productive in the learning zone; where it's safe to try new things and give our views. By @AmyCEdmondson and @tnvora.


Here is a useful infographic Helen shared on CV's the types of ways that people present themselves. Thank you @ImpactWales for the graphic.

Brilliant advice for Project/Programme Managers and others leading change. We  have so many tasks, so we should use LNO framework to prioritise "leverage tasks" - those that increase our impact 10X. Click here to read 'LNO framework for Project Managers' and see the graphic below for more insight.

Looking for an easy, free tool for sharing or creating ideas during Teams/Zoom meetings? Try @ideaboardz!

Designed for project retrospectives, you can use it more widely. It's already set up for 6 Thinking Hats and Starfish Retrospectives. Click here to try!

Idea/problem-solving practices are stale in many organisations. We need to:

  1.  Sometimes shock the system to get out of the rut 
  2. Challenge groups to resist converging on early solutions 
  3. Not attack the culture - give people power to fix it

Click here to read 'Leaders: Are You Coaching Your Teams for Creativity?' for more insight.

Anyone who facilitates meetings or finds themselves having to organise the team away day should look at this fantastic free resource. It's the library of 1,000 facilitation techniques from @SessionLab. Click here to find out more about @SessionLab.

In Other News...

This week the NHS said farewell to @HughMcCaughey National Director of Improvement who is retiring after a 37 year long NHS career. We wish him all the very best for a long and happy retirement.

Yarolsav Diakunchak is a GP on the front line in Ukraine. He is recording a series of video blogs to show what daily life is like for a family physician currently. Yarolsav is getting support in making these vlogs from @bmj_latest and @IanLeistikow.

The world needs to use #DyslexicThinking more and understand this skills adds benefits to the work place. @kate_griggs did a great interview - we need to work together to build this thinking in health and social care teams.


tweets of the week