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Tweets of the Week 16 July 2021

The Horizons team features many influential Twitter users. This curates a wealth of insights, knowledge, and information about transformation in health and care from other thought leaders across the world. (Tip: to read an article or watch a video mentioned in a tweet, click on the blue text. To view the original tweet, click on the image).  


Face coverings and social distancing measures will remain in place across health settings after 19 July — so the most vulnerable people can continue to safely attend hospital, GP surgeries and pharmacies for advice, care and treatment. Read more.

A really important conversation about the language we use to talk and write about race and ethnicity. Take part in this survey:

The July #Caring4NHSPeople session was held this week; it was about valuing our staff and helping them to stay in the NHS. You can watch the recording and view the slides here. The next session will be held on Wednesday 11 August and will be about supporting the mental health and wellbeing of our people. Find out more.

Exciting new post: join @NHSSW for a fab project Bev and Ian are working on learning about positive deviance methodology from Helen.


Since the pandemic there has been more focus on compassion & kindness at work. It doesn't just happen. It's leaders who set the “feeling rules” for the organisation so we have to be role models: tell personal stories & show vulnerability. Read more. 

Hopefulness: "the confidence that we have some influence over our own future". Hope isn't a feeling. It's a habit we learn from overcoming tough situations. Hope doesn't exist without struggle and struggle needs hope to not become suffering. Be hopeful. Thank you @woodard_julie

Why do we feel anxious about going back to the office now that life is changing again? 1) Transitions spike our anxiety 2) We feel anxious about anything we've "avoided" 3) Social relationships & boundaries have changed. Ease your re-entry. 


If you're planning change across a system, think about it in terms of the people you need to influence. The "6 sources of influence" model can be very helpful because it makes you consider multiple levels of action to influence for outcomes. TY @jorgebarba

How well do you understand complexity and its implications for your work? Read this blog by our colleague Diane to learn about complexity and how to work with 'hard' and 'soft' complexity.  #nhsspread

Virtual Collaboration

The organisations that are most mature in their approach to virtual collaboration/hybrid working share a common characteristic: much of their work is done asynchronously. This is a direction we are all likely to be going in. Read the post.  Via @betseymerkel @photomatt

Alongside all the other things we've been doing this week, we helped organise our Directorate Virtual Away Day; bringing together hundreds of people from across the country.

There might be some return to the office soon but virtual isn't going away. When virtual, we can't read emotions or reactions like we can face to face & it's so easy to misinterpret others. This @Oatmeal cartoon made Helen laugh but it shows why effort is needed.  


You can now download the Community Builder Guidebook by @julianstodd for free. It's for anyone who leads or convenes a community of practice - a way that people are increasingly coming together to learn & share across systems & boundaries.  

50 methods to facilitate innovation & transformation processes. Each method has background information, description, & step-by-step processes. This comes from the International Partnership for Transformative Learning, Germany via @toolbox_toolbox