Tweets of the Week, 29th May 2020

The Horizons team features many influential Twitter users. This curates a wealth of insights, knowledge, and information about transformation in health and care from other thought leaders across the world. (Tip: to read an article or watch a video mentioned in a tweet, click on the blue text. To view the original tweet, click on the image).

#TestingMethods2020

The National Director for improvement Hugh McCaughey talked this week about the experience in pathology labs of using #Lean methodology, and the opportunity to build on this as we move forward.

Find out about the latest platform challenges for Testing Methods 2020.

#Caring4NHSPeople 

This week'ss #Caring4NHSPeople session was about the National Wellbeing Support offers; you can catch up with the session and find out about more sessions by watching the recording, joining our tribe platform or following the Twitter thread!

Next week's session will be about supporting working parents, find out more information here.

Wellbeing

“The regression phase is uncomfortable. It’s also unavoidable & cannot be skipped.”

Regression is a natural phase of crisis: How/what the phase looks/feels like & how leaders can help people move beyond via Amy Cuddy. Our colleague Leigh Kendall has written a post with her reflections on the symptoms, and moving forward towards recovery.

Research from @girlguiding shines a light on how Covid has affected the wellbeing of girls and young women.

Far from this pandemic being a great leveller, it really depends on who you are & where you live. Solidarity matters; our response requires the whole human family working together. Message from David Barro WHO Special Envoy on Covid19.

Our #wellbeing is important - this blog by Tony Warne reminds us of the power of an apple a day.

A brilliant short video about important Covid 19 precautions we all need to take.

Diversity and Inclusion

1 in 6 people are deaf.  Opaque masks have an impact on the people who are deaf & hard of hearing. Please read this open letter & consider how you, your team and your community can help.

"There is nothing wrong, there is just everything that is so right" true words concerning dyslexia. Watch this interview where Princess Beatrice Opens up About Her Dyslexia.

We at Horizons enjoy working with clinical colleagues and especially #LearningDisability Nurses. Staff, students and partners at Kingston University have developed this recruitment video to continue the important work.

The Montefiore Health System in New York does some of the best work in the world on being truly person-centred for patients & staff. They've just launched their new "What Matters to You" implementation toolkit.

#VirtualCollaborate 

Virtual meetings, whilst efficient, tend to run with no breaks. Complete this quick poll by Jo Martin and consider the impact for your sessions too.

How to make your (now virtual event) shine. Remember the two minute rule for virtual events: As a presenter or facilitator, always aim to get your participants interacting within two minutes of the start of a virtual event.

Helen is a big fan of Jane Hart & her work on modern workplace learning. Here's Jane's latest blog on how to convert face to face learning to virtual.

Why not add principles of sociocracy (a governance system based on shared power) to improve your virtual meetings (even Board meetings)?

Social Influence

Helen shared this really cool way of presenting Twitter data, particular for large numbers of tweets. You can create animated word clouds based on your hashtag. You can run this for tweets &/or retweets. Thanks @gmacscotland.

Improvement & Innovation

A challenge to the actions that many of us are undertaking now of collecting learning from Covid19. Instead of asking "What are the innovations?" we should ask "What has enabled us to innovate so rapidly?"

Great article by Amy Edmondson article: in response to Covid 19, the health and care system has behaved like a start-up: mission driven, agile, "can-do" etc. But the skills/mindset needed for scale-up are different to start-up. What must we do next?

Life after the pandemic

Many of us can see the possibilities for change in a world beyond #Covid19 but perceive that we are powerless to influence key individuals. Maybe we need to think about influence in a different way. How to earn the right to influence.

Our organisations/systems need rebels, heretics & mavericks leading action more than they've even needed them if we want to move forward to a different future & not go "back to normal". Learn from the Nasa "Pirates" group."From thinking about the next normal to making it work: What to stop, start and accelerate". A recent piece from McKinsey which is useful for anyone thinking about how they might want their organisation to change beyond the Covid19 pandemic.

London South Bank University asked people from across the NHS what they want to keep from the experience of responding to the Covid19 pandemic. This is how people said they want the future system to be:Helen has been catching up on her list of things to watch/read and appreciated this interview with Don Berwick about Covid 19. You can watch this here.

When we want to see the big picture and understand the world better, especially during times of confusion/ambiguity, like a pandemic, thinking through the lens of a mental model can be really helpful.Will the Covid19 pandemic kill off the open plan office? What organisations are doing to protect their people returning to the office from home working, addressing shared office space as a public health risk via Mark Storm.

Leadership & Teams

The Prochaska & DiClemente change model is very useful. Often as change leaders we're at stage 4 (action). The people we're trying to persuade to change are at stage 1 (pre-contemplation). It's impossible to get them to do new things. All we can do is build interest.

About psychological safety: Safety is different to comfort. In a team environment that's safe & comfortable, people won't grow or achieve what they're capable of. Safety is connected to trust but again it's a different thing.

Helen wrote this white paper "The new era of thinking about change and transformation" with Steve Fairman in 2014. The Horizons team is rewriting it for the current era.

And Finally...

"Often, the best answer to give ... is just to listen." Graphic by Charlie Mackesy.