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| 6 minutes read

Tweets of the Week, 28 June 2019

The Horizons team features many influential Twitter users. This curates a wealth of insights, knowledge, and information about transformation in health and care from other thought leaders across the world. (Tip: to read an article or watch a video mentioned in a tweet, click on the red text. To view the original tweet, click on the image).

The School for Change Agents 

The School for Change Agents has finished for 2019! We have enjoyed your company and your contributions. Please do continue on your learning journeys by joining us on FutureLearn.

The 6th webinar was 'Leading Change in Personalised Care'. Thank you to our brilliant guest speakers Catherine Wilton, John Evans, and Philippa Russell. If you missed the session, you can catch up with the recording.

The six components of Personalised care are:  

Social prescribing matters because social networks REDUCE mortality

Excellent top tips for #ChangeAgents from John Evans (@johnforrights) in his personalised care presentation 1. believe it will be better 2. don't be intimidated by authority figures 3. don't try it alone and 4. make it FUN!

Thank you for all your amazing comments and feedback for school for change agents. Thanks for the amazing video Lawrence - Congratulations to everyone who has completed School! We look forward to seeing you again in 2020 - in the meantime, please do continue the conversations, learning, and networks via Twitter and Facebook.

Nursing Now England 

Bev was at the GMX conference to speak to young adults about careers into Nursing and Midwifery this week.
"Leadership is not weilding authority - it's empowering people". Bev speaking at the Professional Forum for Specialist Nurses.


We've been continuing the upskilling and spread of virtual facilitation skills across the Ambulance service this week.

Helen was at the Emergency Medical Services Show on Tuesday (25th) . She was asked for more details of #ProjectA, the nationwide project to engage front line ambulance staff in innovation and improvement. Click here to find out more about #ProjectA.

The day kicked off with Helen talking about #ProjectA and the changes needed in Ambulance services. Thanks for sharing your excitement Dominika. 

Victoria Ambulance Service Australia has three peer dogs that support staff well being and mental health. The peer dogs are so effective & beloved by staff that another nine are being recruited. 60 employees have expressed an interest in hosting a peer dog. 

Helen felt inspired by hearing Tony Walker (@agwalker01) talking about the systematic approaches of @AmbulanceVic to support staff mental health & well being. Tony is role modelling his leadership values by talking about his own mental health. We in the UK can learn greatly.

Sammer found it Great to see the #ProjectA priorities are aligned with our public health priorities: falls prevention, mental health and wellbeing. 

Great too see the first cohort of the North East Ambulance Service  (@NEAmbulance) QSIR trained staff collecting their certificates. We will be sharing the work (and success) across the Trust and through the #AmbulanceQ and #ProjectA networks.

#ProjectA was mentioned in the School for Change Agents this week, showing how different channels are used for connectivity.


National Improvement Director Hugh McCaughey shared his thoughts on the power of tweet chats to connect, learn, and share in this blog:
Thank you to everyone who joined our second #Improve4Patients tweetchat with Hugh McCaughey. It was very well-attended, and once again we're grateful for all the participants' ideas and feedback. We'll be writing a report about the outcomes and outputs from the tweet chat.

Zoe found the tweet chat was encouraging her to be more inquisitive of herself and more curious. Thank you for sharing Zoe.

We hope you'll be able to join the third #Improve4Patients chat, 31 July at 7pm. The topic will be 'What is the potential for quality improvement in health and care in England'?

Leigh facilitated the #Improve4Patients tweet chat alongside Hugh McCaughey. She's also written a fantastic blog on 'How Twitter can help us learn, connect, share and become better leaders', click here to read.

What the team has been up to

Leigh presented at the Rainmaker 2019 conference, speaking about "How to engage your wider firm to create powerful expert-led content". Find out more about Leigh's tips in this blog.

One of Leigh's top tips about creating great content is thinking about 'so what, and who cares?'

Helen also presented at the Rainmaker 2019 conference, speaking about "Enabling change and change leaders in the NHS." You can view Helen's slides in her blog.

Communication & Collaboration

Brilliant sketchnote by Scriberia with essential tips for business storytelling. Irrespective of our industry or profession, we connect with one another as humans, and stories are key to that connection. Telling stories well is a skill that is worth the investment.

Advice for leaders on creating a workplace where everyone has a voice & feels comfortable speaking up: 1) Introduce new language; 2) Give explicit clues; 3) Choose words wisely; 4) Be an example. Click here to read.

We talk a lot about collaboration & breaking down the walls between silos but it's a really difficult thing to do says Paul Bromford (@PaulBromford). Click here to read more.

Virtual working/collaboration can bring massive benefits (when it's done well & built on relationships). Click here for a blog by Clark Quinn (@Quinnovator) who's also seen the light. The graphic comes from Helen: there's no best way - match the channels we use to the aims of the work.

Cycles are powerful mechanisms at the heart of improvement; from struggling to good: (recovering); from good to great (improving); from great to brilliant (inspiring). Here's an insightful piece on why we should work though cycles by Phil Hadridge (@philhadridge), Click here to view.


We may think that we are value-driven leaders, but others may not see us that way. It takes a lot of work to live our values as leaders (& to be seen by others to be doing so)! Here's some great advice on how to develop this capability. Read more here.

There's a positive increasing focus on compassionate leadership in health & care & there's even a sense that we can even use the L word when we discuss leadership. Helen enjoyed reading the thesis by Sheena Howard (@SheenaLGHoward) on "love-led leadership".
In the last week, Helen's been in conversations about shifting from an inward mindset (leading to behaviours that protect/advance my organisation) to an outward mindset (behaviours that advance the bigger results for the system). We have to change our story. Thanks Sherrill Knezel (@sherrillknezel).

We aren't just leading teams & organisations, we are leading living systems. Leadership through linear programmatic approaches on their own won't deliver the changes we need in this complex world. For great advice, click here. Thank you John Atkinson (@john_atki) & Heart of the art (@2heartoftheart).

Do you work with someone who suffers from "chronic certainty", ie, someone who thinks they're always right? Here's some thoughtful advice, click here.

Diversity and Inclusion

Age diversity is a key issue in the workplace with up to five generations working at the same time. As with other kinds of diversity, prejudice & stereotyping exist. There are big differences in the management styles of younger & older managers. Click here to find out more.


We might be only just approaching summer, but Bev is helping prepare for winter by planning to be one of the flu vaccinators at the Dudley Group this year.


The myth that people have different learning styles (often framed as visual, auditory or kinaesthetic but there's other models) has long been disproven but there's a hardcore group of people, including educators, who keep believing it. Find out more here.