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Tweets of the Week 15 June, 2018

The Horizons team features many influential Twitter users. This curates a wealth of insights, knowledge, and information about transformation in health and care from other thought leaders across the world.

(Tip: to read an article or watch a video mentioned in a tweet, click on the red text. To view the original tweet, click on the image).

Large-scale change and change agency

At the end of the month we will be launching the #ProjectA initiative - improving NHS ambulance services using feedback, ideas and innovations direct from ambulance staff nationwide. 

The Horizons team has been supporting the Empowering People and Communities Taskforce - last week Olly, Kathryn, and Leigh helped facilitate a workshop about personalised care.

Kate nominated Tony Longbone and Jenny Clarke (both of whom are School for Change Agents alumni) for the list of health and care stars for NHS70 - those who have gone over and beyond the call of duty. They were presented with their certificates at Confed last week. Congratulations Tony and Jenny! 

So many people in health and care are doing amazing work improving care patients. Why not join the Q Community to learn and share with others from across the country?

One of the participants at the West Midlands Women in Leadership Network workshop that Helen facilitated last week drew the experience of straddling old and new power in her work role. Read the most recent review of the New Power book.

A great article on Why change management as we know it is dead.

In terms of methods & approaches for enabling large-scale change, what are the emerging directions? To note: "more/less" is different to "from/to". With "more/less" we see opposing choices. We typically need to work with both but it's about managing the tension between the two.

Top-down approaches to health and care transformation focused on management-led governance & structural change rarely deliver the intended outcomes. "Lasting transformation requires the relentless hard work of local operational redesign" in this great article The Hard Work of Health Care Transformation.


A new paradigm of leadership is emerging globally. New era leaders are emotionally resilient, have core empathy and understanding. They're able to develop resilience and adaptability in others and in their organisation.

New research shows that when managers are overworked, they tend to over-focus on technical tasks, spend less time on people and treat their teams less fairly. Yet employees who are treated fairly perform better on multiple dimensions according to this article

The award for the best article In Harvard Business Review in 2017 went to "Why do we underestimate competent management?"

Is it true that people leave their managers, not their jobs? Partly, yes. Here's how to become a manager that people don't want to leave.

Being ignored by your boss is more alienating than being treated poorly:

"If there is more truth in the hallways than the meetings, you have a problem."


An interesting blog on how to use social media for networking. Not networking in a creepy way (finding people that are useful to you) but networking in terms of interesting people who share your passions and can broaden your horizons.

You can get a free set of 35 cards on design methods. Useful for general workshop/meeting facilitation, and including everything from empathy mapping to eight rules for brainstorming. You have to share the link and give your email address to get them (the process tends to work better on a laptop than on a phone).

“We don’t see things as they are, we see them as we are.” A reminder to be open-minded, to pause and reflect, to take the time to consider perspectives other than your own.

Are you a supportive critical friend - or a critic?

Joyful activities in the outdoors - for all ages.